Product Sections
| Buy Online! - The best way to buy! About Us Craft Wise Ltd are completely dedicated to your total satisfaction. If you have any suggestions or comments please email us at info@craftwiseuk.com
Customer service is available on (0113) 2930636 Monday - Friday 10.00am - 5.00pm.
Registered in England No. 5433754
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Making A Purchase Making a purchase could not be easier. Just browse our Catalog, and click on any items that you wish to buy and put them into the shopping cart. After you have finished your selection, click on "Checkout" and you will be asked for a few details that we need to be able to satisfy the order.
Discount - all orders over £100.00 now qualify for a 10% discount. Normal terms apply.
We accept credit card payment. If you are shopping from North America or anywhere else, place your order and your credit card company will convert the transaction to US Dollars or your own currency.
We accept Visa, Mastercard, Switch, Delta and Solo. We do not charge for any item until it is ready to ship. You may send your credit card information via phone, fax, snail mail or over the Internet.
Pay Pal - Now accepted
Cheques and postal orders also accepted. Please make payable to Craft Wise Ltd
By placing an order you agree to all terms and conditions
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you an invoice. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable. |
Shipping And Handling UK - A-Mainland Free postage on all orders -
Minimum order value £15.00 . £3.75 surcharge will be applied to all orders below this level .
(Includes England, Isle of White, and postcodes NOT listed below excluding N Ireland)
UK - C-Northern Ireland Orders under £50.00 Postage will be £3.75, Orders over £50.00 Postage free
UK - B-Other Orders under 2Kg postage will be £3.75, Orders over 2Kg postage will be £10.00 (Includes Scottish Highlands, Isle of Man etc see below) Post Codes - HS1-HS9, IM, IV1 - IV36, IV40 - IV56, KA27 -KA28, KW1 - KW3, KW5 - KW17 , PA20 - PA49, PA60 - PA78, PH17 - PH26, PH30 - PH44, TR21 - TR25, ZE1 - ZE3 If you are unsure please check before ordering.
Above prices include VAT at 17.5%
Channel Islands will be charged at cost. Minimum £3.75
No order may exceed maximum shipping weight (30kg in UK). Orders above this will need to be split into seperate orders and will be treated as such. The above carriage terms will apply to each order.
Overseas - Charged at cost. Shipping costs indicate an approximate cost only. If costs greatly exceed estimate we will advise of cost of shipping and await confirmation before proceeding with order. Minimum £3.75
NB - Aerosols, resins,Fantasy Film and cracker snaps may not be shipped due to current regulations.
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Delivery Schedule We will normally dispatch your order to you in 5 business days . International orders are generally received in under 10 days depending on country.
Please allow 10 days during Christmas period - Last date for processing orders in UK will be 19th December
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Back Orders Items not in stock will not be held on back order unless requested.
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Tax Charges VAT No 545 3471 42
For orders made from the UK or the European Union, 17.5% VAT is added. All other orders are VAT free and you should click the exempt button to reduce VAT to zero .
All prices are shown including VAT at 17.5% |
| Credit Card Security We know of no documented cases of credit card fraud using our shopping system over the Internet. All credit card numbers are encrypted encrypted on a secure server. They are only decrypted after they reach our computer. They are not held in clear text on any web site. |
Guarantee We guarantee your satisfaction. All of our products come with a 14 day (from receipt of goods) no quibble guarantee.
Goods must be returned in original condition, return postage is non refundable.
Faulty or damaged goods will be replaced or refunded (including postage).
This does not affect your statutory rights as a consumer.
Please report non-delivery or shortages within 14 days of placing order in writing.
Complaints: Craft Wise endeavours to respond to complaints in five working days. All complaints will be dealt with fairly and in confidence. Complaints may be made by e-mail, fax phone or post. We will try and resolve any complaint within five working days. |
Reaching Us If you need to reach us, please email us on info@craftwiseuk.com , alternatively, you can call on (0113) 2930636 (International +44 113 2930636) or fax us on 0113 (2930637) or write to us at:-
Craft Wise Ltd, 45 Merrion Way, Merrion Centre, Leeds, LS2 8DB, England |
Privacy Policy We are committed to protecting your privacy. We will only use the information that we collect about you lawfully (in accordance with the Data Protection Act 1998) and according to the Which? Web Trader Code of Practice.
Information is collected for 2 reasons: To process your order and to provide you with the best possible service.
We will only contact you regarding your order or to send updated information. If you do not wish to receive any further information please e-mail us.
Information collected about you includes: Your name, address, phone number, email address ,credit/debit card details.
No other information is collected.
The information we hold will be accurate and up to date. You can check the information that we hold about you by emailing us. If you find any inaccuracies we will delete or correct it promptly.
The personal information which we hold will be held securely in accordance with our internal security policy and the law.
Information is not shared with any third parties
"Cookies" are used on this site for the sole purpose of order processing.
If you have any questions about privacy, you should email andrew@craftwiseuk.com. Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Only disclose information to third-parties for goods delivery purposes
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes |
Returns Policy All of our products come with a 14 day (from receipt of goods) no quibble guarantee.
Goods must be returned in original condition, return postage is non refundable.
Faulty or damaged goods will be replaced or refunded (including postage).
This does not affect your statutory rights as a consumer.
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm |
Remittance Terms Payment with order only
Please note - There may be a slight difference in the automated receipt total and the final invoice total due to VAT rounding. This should only amount to a few pence either way. We apologise for any confusion this may cause.
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